1.1 Location of Ward

The ward office is located at Byculla. Its boundary extends upto :

East side - Sea, Reay Road
West side - Sane Guruji Road, Western Railway, Jahangir Boman Road, Shuklaji Street
North side - Dattaram Lad Marg
South side - Ramchandra Bhat Marg, Wadi Bunder, Maulana Shaukatali Road.

1.2 Area and Divisions of Ward

The Ward covers an area of 7.32 square kilometres. The ward has industrial estates at Byculla and Mazgaon. The approximate population of the ward is 410824 with an additional day-time floating population of 50,000. The Ward is under the jurisdiction of three police zones and two traffic division and also a port zone as given below :

Police Zone

Zone I : J.J.Marg, Dongri
Zone II : Agripada, Nagpada
Zone III : Byculla, Kalachowki Mazgaon, N.M.Joshi Marg.
Port Zone : Sewree

Traffic divisions are as under :

D-Div : Byculla Rly., Goods Yard, Bawala Compound to J.J.Hospital Lane.
E-Div : Bawala Compound to Dattaram Lad Marg, Kalachowki.

There is a Fire Brigade Station at Byculla in E-ward which is also the headquarters of Fire Brigade. There are Central Railway Stations at Byculla and Reay Road and Western Railway Station at Mumbai Central. There are BEST bus depot at E.S.Patanwala Marg, Bellasis Road and ST bus depots at Mumbai Central. The ward comes under Agripada telephone exchange

1.3 Historical, religious and tourist centres

There are 2 centres of historical/religious or tourist places. Their details are given below.

1.4 Power stations/Electrical installations (receiving station)

Electric installations are located at

· Mumbai Central
· Byculla
· Nair Hospital and
· Kussasa

1.5 Water Supply and Sanitation

The ward receives water supply once a day. The timings are 5 am to 6.30 am.

The ward has four open wells at Byculla, Kamathipura, Mumbai Central and Mazgaon locations.

1.6 Proposed Developments

Infrastructure projects (flyovers, ROB, road widening, sewer and water supply) being taken up/to be taken up in the ward include

1. Laying of new water mains at D.P. Wadi Narayalwadi
2. Laying of sewer line at Kasar Gully, Mazgaon

The following slums are being covered as a part of SRD programme

1. Narilalwadi,
2. 65, Dockyard Road
3. Behind Ice factory, M.d.Naik Marg
4. Babu Genu Nagar

2. RISK ASSESSMENT AND VULNERABILITY ANALYSIS

2.1 Vulnerable settlements

There are 2 vulnerable settlements in the ward*. Their details is given in the table below.

Vulnerable settlements are those along
· Hilltops, slopes, nallahs, low-lying areas (with tendency to flood during high tides), coastal locations, under high tension wires, along highways, along railway lines, within industrial zones, pavements, along water mains, along open drainage

2.2 Floods

The following settlements get affected due to flooding in monsoon :

· Mahatma Phule Nagar
· Khalipha Chawl
· Sankhli street
· Bakri Adda
· Nariyal Wadi
· Bhandarwada
· Transit Camp, Tank Pakhadi
· Mominpura
· Hans Road, Transit Camp
· Wadi
· Anandrao Vakil Chawl
· Undriya Street Water Galli

The following places are low-lying areas prone to flooding in monsoon :

1. Sankli Street 1st & 2nd ‘X’ land Byculla
2. Rambhau Bhogale Marg, Byculla
3. Kasar Gully, Mazgaon
4. Anandrao Nair Marg, Opp. Maratha Mandir
5. Sheth Motisha Lane, Byculla Police Station
6. Chamar Lane, Byculla Police Station
7. Nesbit Road, Low Level, Burhani College
8. Maulana Azad Road jn. Maulana Shaukat Ali Road
9. Sitafalwadi, Mazgaon, Dr. Mascarhans Road jn. Sant Sawata Marg

The following sites are chronic drainage choking sites :

1. M.A. Road, Madanpura
2. Rambhau Bhogale Marg, Byculla
3. Kasar Gully, Mazgaon.

2.3 Earthquakes and house crashes

There are 2761 cessed buildings in the ward out of which 18 buildings have been identified as dilapidated and dangerous for occupation. There are in all 54 B.I.T. Chawls in E ward

2.4 Road Accidents

The following roads are

· one-way

1. Maulane Azad Road (part)
2. E.S.Patanwala Marg (part)
3. Dadoji Kondeo Marg
4. Sofia Zuber Street

· heavy peak time traffic roads

1. Dr. B.A. Road
2. Sane Guruji Marg
3. Dr. Nath Pai Marg
4. Dr. D.Y.L.Nair Road
5. N.M.Joshi Marg.

· heavy pedestrian congestion roads

Mumbai Central Station Byculla, Stn.

The passengers alighting and departing from the railway stations in the ward during peak hours of morning and evening are

Mumbai Central Station : 20,000
Byculla Station : 30,000

2.5 Industrial and Chemical Accidents

There are 12 industrial estates in the ward. The following locations have storage of hazardous goods

The following industries are involved in the manufacture/processing of hazardous goods

3. RESPONSE STRUCTURE

When the disaster situation is localised at ward level and can be managed locally, the ‘E’ ward plan will come into operation. However, a disaster situation may cover the entire city which would call for co-ordination of activities not only at the city level but also at the ward level.

The response structure given in the ward plan essentially limits itself to micro-level intervention. When more than one ward are affected, BMC control room which is the co-ordinating authority, would expect the ward officers to co-ordinate the activities at the ward level with the line agencies such as Fire Brigade, Police etc. The responsibilities for all the ward level functionaries have been identified.

3.1 Responsibilities of ‘E’ Ward Officer

On the receipt of warning or occurrence of the disaster, the ‘E’ Ward Officer will be required to be in preparedness by undertaking the following :

Establish a Ward Control Room with the following :

· Direct telephone contact with BMC Control Room
· A supervisor of the rank of S.E./J.E to be in-charge of control room.
· Labourers from conservancy staff to be kept in readiness for undertaking any emergency work
· Required equipments such as :

digging tools
choke clearing equipments
ropes
tree-cutting saws
portable search lights
batteries
megaphones
gas cutters
J.C.B
proclain
beam cutters
generators

The ward officer will act as Site Officer responsible for co-ordination of field activities of various line departments. The ward officer will also be responsible for providing support to line agencies so as to enable them to operate efficiently. As the Site Officer, he would be in constant touch with BMC Control Room and the field officers from

Police (Law and Order)                      : DCP, Zone I, Zone II, Zone III
Police (Traffic)                                      : Divisional Police Inspector, D and E division
Fire Brigade                                          : Station Officers, Byculla Fire Brigade
Railways                                                : Station Masters of Byculla, Reay Road and Mumbai Central
BEST (Transport)                                 : Assistant Traffic Superintendent of Bellasis Road Bus station
MSRTC                                                  : Depot Manager, Mumbai Central Depot
Government Hospitals                       : Medical Officer casualty ward, Nair Hospital
MTNL                                                      : Area Manager, Agripada Exchange
BEST                                                      : Station Engineer, Byculla station
Revenue, GOM                                     : Officer designated by Collector, Mumbai City District

The ward officer should ensure that all BMC officers on disaster duty use the official shoulder bands with BMC emblem for easy identification.

The ward officer will provide all information as given in the ward plan to the field officers of the line departments.

The ward officer will be directly responsible for the execution of the following tasks through BMC staff :

· rescue operations during house collapses in co-ordination with fire brigade
· ensure transport of injured to hospitals on priority
· transport of dead to the hospitals/corpse disposal
· anti-flooding operations
· clearing of debris
· salvage operations
· clearing of uprooted trees
· repairs to damaged roads, water supply and drainage

The ward officer will provide and co-ordinate arrangements for

· transportation/shifting of stranded or affected persons through BMC vehicles, private vehicles and MSRTC buses
· temporary shelters with emergency food and water.
· issue of passes and identification stickers for vehicles on relief duty
· issue of passes and identity cards to relief personnel including the persons from NGOs
· setting-up of Information Centre at the site

[Requisitioning of private transport vehicles, temporary shelters can be done through the Collectorate]

The ward officer will ensure through the Medical Officer (Health)

· Preventive medicine and anti-epidemic actions
· Providing special information required regarding precautions for epidemics
· Supervision of food, water supplies, sanitation and disposal of waste

Damage assessment will be carried out as per the pro forma

The ward officer will enlist the support of NGOs and private sector for response operations. The NGOs active in the ward along with their expected role is given in the Annexure.

The ward officer will report to BMC Control Room on the field activities including deployment and reinforcements of staff and resources and communicate additional requirements.

3.2 Responsibilities of DCP, Zone I, II and III

The DCP’s office will be responsible for the following field activities in co-ordination with the ward officer :

· Shifting of the injured to the hospitals on a priority and providing bandobast for crowd control at the hospital
· Cordoning of area to restrict movement of on-lookers, vehicular and pedestrian traffic.
· Guarding of property/valuables in affected area
· Providing easy access to rescue and relief personnel/vehicles
· Ensuring proper identification , inquest procedure and Corpse disposal
· Panchanamas will be prepared as per police procedure
· Crowd control especially outside Railway stations, bus stations and schools
· Police bandobast near railway stations, bus stations and schools
· Extensive mobile patrolling
· Arrangements for transportation/shifting of stranded or affected persons through police vehicles and private vehicles.
· Law and order and control of anti-social elements
· Use of public address system to provide information to the public. Sign boards may be used to provide information and declare areas out of bounds.
· Enlist support of Mohalla Committees for maintaining peace and for rumour control
· Information centre to organise sharing of information with mass media and community
· Communicate to police control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

3.3 Responsibilities of Divisional Police Inspectors (Traffic), D and E Division

The Divisional Police Inspector (Traffic) in co-ordination with the Ward Officer will be responsible for the following field activities :

· Control and monitor traffic
· Extensive patrolling especially covering railway stations, bus stations and schools
· Diversion of traffic on alternate routes as and when necessary.
· Provide information about traffic flow along various corridors, especially heavy traffic or congested roads
· Co-ordination with BEST to ensure additional buses are deployed along desired routes
· Mobilising towing cranes and towing of stranded/breakdown or those vehicles obstructing movements
· Use of P.A system to provide information and direction to the public
· Setting up of sign-boards and display boards at strategic locations to give information regarding traffic movement
· Enlist support of RSP, NCC, NSS, NGOs and voluntary organisations for traffic management
· Provide and co-ordinate arrangements for transportation/shifting of stranded or affected persons through police vehicles and private vehicles.
· Communicate to traffic control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

3.4 Responsibilities of Fire Brigade Station Officer, Byculla Fire Brigade

The Fire Brigade Station Officers in co-ordination with the Ward Officer will be responsible for the following field activities :

· Fire fighting operations in the affected area
· Rescue operations
· Transport of injured to the hospitals on a priority
· Evacuation of persons from the affected area
· Ensure safety from electrical installations or power supply at disaster site
· Clearing of roads or pathways due to uprooted trees
· Salvage operations
· Co-ordinate with BMC for rescue operations in house collapses
· Communicate to fire brigade control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

3.5 Responsibilities of Officer from Revenue Department

The officer from Revenue Department in co-ordination with the Ward Officer will be responsible for the following field activities :

· Assessing the requirements for transit camps on the occurrence of disaster
· Assisting the ward officer in requisitioning vehicles and temporary shelters
· Setting up of transit camps and pandals for temporary accommodation.
· Arranging for food distribution
· Arrangements for dry rations and family kits for cooking
· Arrangements for clothing
· Providing gratuitous relief
· Enlist support of NGOs and private sector for resources and manpower for transit camps
· Communicate to district control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

3.6 Responsibilities of Medical Officer (Casualty), Nair Hospital

The Medical Officer (Casualty) in co-ordination with the Ward Officer will be responsible for the following field activities :

· Providing emergency treatment for the seriously injured at the hospital
· Organising on-site treatment of injured with tagging and triage and transfer of injured
· Emergency supplies of medicines and first-aid
· Post-mortem and corpse disposal
· Demarcate an area in the hospital for receiving patients, tagging and triage
· If necessary, setting up poison centre within the hospital or at disaster site
· Co-ordinate with blood banks for emergency supply of blood
· Setting up an information centre at the hospital
· Communicate to BMC control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

3.7 Responsibilities of Railway Station Master, Byculla, Reay Road and Mumbai Central Railway Stations

The Railway Station Master in co-ordination with the Ward Officer will ensure that the following field activities are undertaken :

· Crowd control through Railway Police
· Continuous updated information through public address system on

the running of trains
measures being undertaken

· Information on location of temporary shelters organised by BMC for railway passengers
· Providing facilities at railway station to ward office for provision of emergency food and water to passengers
· Monitoring level of water on the railway tracks
· Co-ordinating with engineering branch staff posted at the flood prone locations at railway tracks
· Co-ordination with ward officer regarding passenger data and alternate transport

In case of railway accidents :

· Rescue and evacuation
· Shifting of injured to hospitals
· Co-ordination with railway hospitals, BMC hospitals and government hospitals
· Provide information on alternate travel arrangements for outstation passengers

Communicate to Railway control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

3.8 Responsibilities of BEST Assistant Traffic Superintendent, Bellasis Road Bus station

The BEST Assistant Traffic Superintendent in co-ordination with the Ward Officer will be responsible for the following field activities :

· Keep standby buses in readiness for deployment
· Co-ordination with Railway Station Master and Divisional Police Inspector (Traffic) for information regarding traffic movement and passenger data
· Co-ordinate with MSRTC for transport arrangements of stranded passengers
· Deployment of additional buses along certain routes to clear passenger traffic
· Diversion of routes if and when necessary
· Providing information to the public at bus depots regarding the cancellation, re-routing, delays of buses, temporary shelter locations of BMC and the measures being undertaken.
· Communicate to BEST control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

3.9 Responsibilities of BEST Station Engineer, Byculla Station

The BEST station engineer in co-ordination with the Ward Officer will be responsible for the following field activities :

· Cutting off power supply if necessary
· Restoration of power supply
· Alternative arrangements for power supply for lighting
· Illumination of affected area as well as the periphery
· Keeping emergency gangs in readiness for repair work
· Repairs to damaged power infrastructure
· Attending to calls of power breakdowns or short-circuits
· Co-ordinating with fire brigade in case of fires or short-circuiting
· Communicate with respective control rooms the details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

3.10 Responsibilities of MTNL Area Manager, Agripada Exchange

The MTNL Area Manager in co-ordination with the Ward Officer will be responsible for the following field activities :

· Restoration of telephone lines
· Keeping emergency gangs in readiness for repair work
· Repairs to telecommunication infrastructure
· Communicate with Head Office the details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

4. NGOS AND VOLUNTARY ORGANISATIONS

The non-governmental organisations and voluntary agencies play an important role in disaster management and provide a strong band of committed volunteers with experience in managing the disasters. Their strength lies in the choice of their manpower, the informality in operations and flexibility in procedures. These organisations enjoy a fair degree of autonomy and hence can respond to changing needs immediately.

However, in order to maintain uniformity in operations and effective co-ordination, it is desirable that they follow the standards of services (as given in the Guidelines), information exchange and reporting so as to enable the Ward Officer to have a total picture of resource availability, disbursements and requirements. NGOs therefore will be assigned specific tasks by the Ward Officer to undertake relief work within the overall institutional framework. As and where possible, NGOs may also be able to improve the quality of delivery of services.

Specific activities in which NGOs/Private Sector can be involved during disaster management operations are :

· Search and rescue operations
· Information dissemination
· First aid
· Disposal of dead
· Damage assessment
· Management of information centres at temporary shelters
· Mobilisation and distribution of relief supplies including finances
· Manpower for community mobilisation, crowd control, rumour control, traffic management
· Specialised services (psychiatric and mental health assistance)
· Management of transit camps

The following agencies will be associated with relief and rehabilitation activities. Most of these agencies have the capacity to mobilise required resources and have assisted the administration in the past in managing relief and rehabilitation activities. These agencies include :

· Shramik Sewa Sangh
· Harijan Welfare Society
· Manav Seva Sangh
· Clean City Council
· Jan Seva Labour Co. Society Ltd.
· Adarsh Clean Society
· Sangam Society

Depending on the intensity of the disaster and the quantum of resources required, the following city level agencies will also be approached for assistance through the BMC Control Room.

· Agriculture Produce Market Committee
· Bharat Sevashram
· CARE
· CARITAS
· CASA
· Indian Red Cross
· Mahalaxmi Trust
· Nirmala Niketan School of Social Work
· Ramkrishna Mission
· Salvation Army
· SOCLEEN
· Somaiya Trust
· Swami Narayan Trust
· Tata Institute of Social Sciences
· Tata Relief Committee

As a part of general preparedness at community level, the NGOs in the ward will make the communities conscious about the type of hazard that the community faces. Thus local disaster management action plans for hot-spot areas in the context of specific vulnerability would be developed. In addition, Mohalla Committees have been operating at the community level, especially in times of emergencies like house collapses, fires, floods. Such committees have been identified at the ward level and exist at the following places:

· Nawa Nagar, Dockyard Road
· Star Cinema, Mazgaon
· Shivdas Chapsi Marg, Mazgaon
· K.K.Marg, Sat Rasta.

For areas with high concentration of industries particularly engaged in production, storage and transport of hazardous materials, Mutual Aid and Resource Groups will be set-up.

4.1 Mutual Aid and Resource Groups (MARGs)

The objective for setting up MARG is to

· Make the industrial zone self-sufficient
· Encourage pooling of resources to tackle industrial accidents
· Manage both on-site and off-site industrial accidents
· Provide for a degree of expertise in managing disasters
· Reduce the response time for managing disasters
· To integrate the on-site plan of industries with an off-site plan.
· Assist the Corporation in managing disasters

4.2 Areas of Community Participation

Efforts to enlist community participation is being ensured by

· identifying situational, opinion and position leaders in the community and voicing administration’s confidence in their capabilities to   undertake the tasks.
· Consultations and dialogues expressly indicating the need for assistance would encourage the community and its leaders to come   forward.
· Regular feedback meetings and an open book approach to demonstrate transparency.
· Involving community in decision making at local levels

The major areas of community participation are being identified in Greater Mumbai Disaster Management Plan and include the following:


4.2.1 During Evacuation

For appropriate security and law and order evacuation would be undertaken with assistance from community leaders and community based organisations (CBOs). The entire family would evacuate together as a unit. However, to avoid stampede and confusion and in cases of inadequate transport or limited time, emergency evacuation would be undertaken in the following order :
· seriously injured and sick
· children, women and handicapped
· Old
· Able-bodied

In case of evacuation, people would be advised to follow these steps:

· Secure their homes/establishments. Close and lock doors and windows.
· Turn off the main water valve and electricity
· Leave early enough to avoid being trapped.
· Follow recommended evacuation routes. Not to take shortcuts. They may be dangerous.
· Not to move into flooded areas because the authorities may have removed the manholes for efficient drainage and the indicators may get shifted due to water currents.
· Stay away from downed power lines.

4.2.2 During the Disaster

Community leaders could be given the responsibility for ensuring the following community behaviour :

· People stay calm and panic behaviour is not encouraged. Regulate helter-skelter running or crowding of people.
· Encourage people to stay at a secured place and protect themselves from injuries.
· People do not enter damaged buildings or structures
· People do not touch electric poles, utility wires/cables
· People do not use telephones except in life-threatening situations
· Preparedness of community for recurrence of the disaster, increase in severity, or consequential emergencies
· Check for injuries. Do not attempt to move seriously injured persons unless they are in immediate danger of death or further injury.
· Undertake first-aid activities
· Visually inspect utility lines and appliances for damage.
· If water pipes are damaged, shut off the water supply at the main valve.
· People stay away from damaged areas, unless their assistance has been specifically requested by police, fire or relief organizations.
· Mobilise people to put out small fires and people inside are made to evacuate.
· Help police, if requested, to maintain law and order and watch the evacuated property during the disaster

4.2.3 During Relief and Rehabilitation

Immediately after the disaster, the members of the community may look depressed and helpless, but very soon gets euphoric when they find that after all everything is not lost. Participation of community at this stage helps in early recovery and promotes mental health. It is necessary to see that member of the community are continuously engaged in some sort of helping activity to draw them out of their depression.

Relief authorities at the site would therefore:

· Encourage self-help in every activity of their day-to-day living.
· Encourage assistance for identification of dead, disposal of dead bodies, and disposal of damaged food stocks
· Encourage contribution of labour (loading, unloading, distribution, temporary constructions, food distribution etc)
· Enlist assistance for updating records of damages and losses.
· Enlist assistance in maintenance of law and order
· Enlist assistance in maintaining sanitation standards and disposal of waste
· Promote cultural and recreational activities in order to protect the mental health

4.3 Response Structure on receipt of warning

4.4 Response Structure on occurrence of disaster

4.5 Key officials for ward response plan