08/09/2008
05:13:25 pm
 Emergency  Phone  Numbers  -    Secretary R & R - 1070,     Emergency Operation Centre (EOC) - 1077,     MCGM (BMC) Control Room - 108,     Flood Infoline -22040800,22040804
Status Report
Government Resolutions
Post Disaster Rehabilitation
  Project Related Rehabilitation
  International (ECMWF)
  India
  Regional
 
IMD - Mumbai
 
IMD - Delhi
 
Untitled Document


1. INTRODUCTION


The need for a comprehensive Disaster Management Action Plan (DMAP) for the state of Maharashtra, to strengthen and assist district authorities to manage disasters in the state, and to play a supportive and coordinating role, was realised in the wake of the Killari earthquake of September 30, 1993, and a number of disasters such as Mowad floods, industrial accidents at IPCL, and the increased road accidents in the state.

The Government of Maharashtra (GOM) therefore, appointed consultants for the preparation of DMAP at the State level and district level, through a consultative process at inter-departmental as well as district levels.

The state Disaster Management Action Plan (DMAP) has been prepared for its operationalisation by various departments and agencies of the Government of Maharashtra and other Non-Governmental Agencies expected to participate in disaster management. This plan provides for institutional arrangements, roles and responsibilities of the various agencies, interlinks in disaster management and the scope of their activities. An elaborate inventory of resources has also been formalised.

The purpose of preparing this plan is to evolve a system to

· Assess the status of existing resources and facilities available with the various departments and agencies involved in disaster management in the state.

· Assess their adequacies in dealing with a disaster.

· Identify the requirements for institutional strengthening, technological support, upgradation of information systems and data management, for improving the quality of administrative response to disasters at state level.

· make the state DMAP an effective response mechanism as well as a policy and planning tool.

The state DMAP addresses the state's response to demands from the district administration and in extraordinary emergency situations at multi-district levels. It is associated with disasters like road accidents, major fires, earthquakes, floods, cyclones, epidemics and off-site industrial accidents. The present plan is a multi-disaster response plan for the disasters which outlines the institutional framework required for managing such situations.

The state DMAP specifically focusses on the role of various governmental departments and agencies, vis-a-vis the Emergency Operations Centre, in the event of any of the above mentioned disasters. This plan concentrates primarily on the response strategy, whereas there are separate documents which have addressed themselves to the Risk and Vulnerability Analysis and Preparedness and Mitigation Strategies.




1.1 Objectives of the DMAP


Emergency Response Plan (ERP) means a detailed program of action, to control and/or minimize the effects of an emergency, requiring prompt corrective measures beyond normal procedures, to protect human life, minimize injury, optimize loss control and reduce the exposure of physical assets and the environment. In other words, ERP is the process by which the response to an extraordinary event is galvanised urgently, through an activation of functional components and assignment of responsibilities for each component, to the appropriate individual or agency.

This action plan can function optimally only if a prior study of the risks and vulnerability of the area is undertaken, and the institutional setup responsible for their mitigation and response is understood clearly.

An action plan provides for a uniformity in approach and perception of the various issues at hand thus avoiding undue complications. The plan at the same time provides for the coordination mechanisms for different agencies right from the field level to the central government. Thus is ensures, efficiency of the response and enables maintaining certain standards as also optimal utilisation of resources. Above all, an action plan becomes essential for the management of disasters as the very presence of such a plan can boost the morale of the functionaries and keep them in a state of readiness for facing any eventuality. The objective is to provide a quick and effective response in emergency situations.

Although disaster-specific plans are effective and have been prepared by different authorities, there is a growing awareness to opt for multi-disaster response action plan, in order to tackle multi-faceted effects of disaster. The multi-disaster action plan essentially concentrates on the institutional setup and information flow, and provides for hazard-specific responses along with specification of primary agencies that are involved. Such an approach allows flexibility in response at the local level, while still under the direct supervision and control of the state or regional level.

Thus, while there may be multiple agencies and institutions with varied duties and responsibilities, working at the disaster site, they all form the umbrella structure of a central authority under a unified command. It has the advantage of immediate identifiability and fixing of responsibilities in any disaster situation.

While the action plan assumes an element of preparedness on the part of the administrative authority, it also invokes a substantial involvement of NGOs and private initiatives. The Plan envisages community participation as one of the most effective inputs for the management of disasters. Training of community and key social functionaries thus become essential elements for the successful execution of an action plan.

The Action Plan therefore identifies the operational structure and the coordination mechanisms, the roles and responsibilities of various agencies along with the standards of service expected from them, the information and monitoring tools and modes of communication, and the monitoring and evaluation component.




1.2 Policy Statement

A well coordinated and unified response of various state departments and agencies, appropriate to the demands of the district administration in the management of disasters, will minimise the hardships and improve the process of recovery. This calls for a well-defined plan and procedures, which will allow developing appropriate policies and systematic mobilisation of resources, both at state level and through central and multi-lateral agencies.

Although the containment of disasters will basically be at the district level, the process of confidence building and self reliance at the district level, can best be promoted through a timely, supportive and well-thought-of interventions by the state.

In addition to Disaster Preparedness and Mitigation Strategies as in the case of floods, the results of disaster-specific response strategies, adopted so far by the state administration have demonstrated their efficiency. However, un-anticipated disasters have claimed disproportionate toll, as such specific response strategies did not have adequate flexibility to respond to situational demands. Prompted by such a situation it is expected that a multi-disaster response strategy may offer a better option.

A Disaster Management Plan is backed by continuous preparedness. Only a sustained effort at preparedness can make a disaster management plan effective.



2. INSTITUTIONAL ARRANGEMENTS

 

Under this multi-disaster action plan,

• All disaster specific mechanisms would come under a single umbrella

  · Allowing for attending to all kinds of disasters.


The existing arrangements therefore will be strengthened by defining this administrative arrangement. This arrangement proposes

• Chief Secretary as the team leader

  · supported by the Relief Commissioner through

      ¨ the Branch arrangements at the Emergency Operations Centre (EOC).

The objective is to have a simplified and uncluttered system of response in a disaster situation.


2.1 Emergency Operations Centre

The Emergency Operations Centre will be the hub of activity in a disaster situation. This is however, not to underestimate its normal time activities. The EOC, the key organizational structure, is flexible to expand when demands increase, and contract when the situation slows down. There is no one best way to organize an EOC. The primary function of an EOC is to implement the Disaster Management Action Plan which includes :

• Coordination
• Policy-making
• Operations management
• Information gathering and record keeping.
• Public information
• Resource management.

 

The EOC, its system, and procedures are designed in such a way that information can be promptly assessed and relayed to concerned parties. Rapid dissemination contributes to quick response and effective decision-making during emergency. As the master coordination and control point for all counter-disaster efforts, the EOC is the place of decision-making, under a unified command.

The EOC under the normal circumstances will work under the supervision of Relief Commissioner. It is the nerve centre to support, co-ordinate and monitor the disaster management activities at the district level. In a disaster situation, the EOC will come under the direct control of Chief Secretary or any other person designated by the Chief Secretary as Chief of Operations.


2.1.1 Normal time activity of the EOC

The normal-time activities of EOC through the office of the Relief Commissioner are very crucial for its efficiency of response in a disaster situation. These activities are primarily the responsibility of Relief Commissioner’s office which will be maintaining the EOC.

The GOM has set up a Disaster Management Centre in Yashwantrao Chavan Academy of Development Administration, Pune. This centre has a permanent faculty, and facilities of documentation and data base management. This centre will assist the EOC on a regular basis in the discharge of its normal time activities.



The normal time activity of the EOC through the office of the Relief Commissioner will be to

• Ensure through appropriate statutory instruments that

  · District Disaster Management Action Plan (DDMAP) is operationalised
  · Standard Operating Procedures for various departments are operationalised

• Ensure that all districts continue to update DDMAP on a regular basis

• Encourage districts to prepare area-specific plans prone to specific disasters

• Receive reports on preparedness from the district control room as per the directives every six months. Based on these, the EOC will prepare a summary report for the consideration of the Chief Secretary

• Setup study groups and task force for specific vulnerability studies and submit the reports to Chief Secretary

• Identify and interact with central laboratories, research institutions such as MERI, IIT, BARC, within the state, and NGOs for ongoing collaborations, to evolve mitigation strategies

• Serve as a data bank to all line departments and the planning department with respect to risks and vulnerabilities, and ensure that due consideration is given to mitigation strategies in the planning process

• Receive appropriate proposals on preparedness, risk reduction and mitigation measures, from various state departments/agencies and place the same for consideration of the Chief Secretary

• Convey policy guidelines and changes, if any, in the legal and official procedures, eligibility criteria, with respect to relief and compensation

• Upgrade and update state DMAP according to changing scenarios in the state

• Dissemination of state DMAP to other departments of the GOM and state level agencies

• Update data bank

• Monitor preparedness measures undertaken at the district levels, including simulation exercises undertaken by various departments

• Monitor the training imparted to state level officials, private sector and NGOs by YASHADA.

• Organise post-disaster evaluation and update state DMAP accordingly

• Prepare an actions-taken report for Chief Secretary

• Receive reports and documents on district level disaster events, and submit the same to Chief Secretary, Revenue Minister and Chief Minister

• Warning and communication systems, and other equipments in the control room are in working condition.

• Inform district control room about the changes, if any, in legal and official procedures, with respect to loss of life, injuries, livestock, crop, houses, to be adopted (death certificates, identification procedures, etc.).


2.1.2 Warning or Occurrence of Disaster

On the receipt of warning or alert from any such agency which is competent to issue such a warning, or on the basis of reports from Divisional Commissioner/District Collector of the occurrence of a disaster, all community preparedness measures including counter-disaster measures will be put into operation. The Chief Secretary/Relief Commissioner will assume the role of the Chief of Operations for Disaster Management.

 

It is assumed that the district administration would be one of the key organisations for issuing warnings and alerts. Additionally, the following agencies competent for issuing warning or alert are given below.

Disaster

Agencies

Earthquakes                         

IMD, MERI, BARC

Floods

Meteorological Department, Irrigation Department

Cyclones

IMD

Epidemics

Public Health Department

Road Accidents

Police

Industrial and Chemical Accidents        

Industry, MARG, Police, DISH, BARC, AERB

Fires                                   

Fire Brigade, Police


The occurrence of the disaster will be communicated to

• Governor, Chief Minister, Home Minister, State Cabinet, Guardian Minister of the district, and non-officials namely MPs and MLAs from the affected district.

• PMO, Cabinet Secretary, Secretary, Home and Defence

• Secretary, Agriculture, and Joint Secretary, NDM, Ministry of Agriculture, GOI

• Maharashtra-Gujarat Area Command : HQ, Mumbai


The occurrence of the disaster would essentially bring into force the following :

• The Emergency Operations Centre will be put on full alert and expanded to include Branch arrangements, with responsibilities for specific tasks, depending on the nature of disaster and extent of its impact. The number of branches to be activated will be decided by the Chief of Operations

• All Branch Officers and Nodal Officers will work under the overall supervision and administrative control of the Chief of Operations. All the decisions taken in the EOC have to be approved by the Chief of Operations.

• Immediate access to the disaster site

• An on-going VSAT, wireless communication and hotline contact with the Divisional Commissioner, and Collector/s of the affected district/s will be activated.

The EOC in its expanded form will continue to operate as long as the need for emergency relief and operations continue and the long-terms plans for rehabilitation are finalised. For managing long-term rehabilitation programmes, such as construction of houses, as in Latur earthquake, the responsibilities will be that of respective line departments. This will enable EOC to attend to other disaster situations, if the need be.

 

ORGANISATION OF EMERGENCY OPERATIONS CENTRE - (pdf)

 

2.2 Emergency Operations Centre Components
(On occurrence of disaster, Branch functions in EOC at Mantralaya)

Chief Of Operations

• Establishing priorities

• Spelling out policy guidelines, if necessary

• Coordinate the services of

· Defence, State Reserve Police, Central Reserve Police Force, Home Guards, Coast Guards, Central Industrial Security Force
· Fire Brigade, Civil Defence
· Telecommunications, Railways, Civil Aviation, Port Trust, Food Corporation of India,
· TV, Radio, Mass Media
· Maharashtra State Electricity Board, Maharashtra Water Supply and Sewage Board, Maharashtra State Road Transport Corporation, Public Works Department, BEST for Mumbai
· Indian Meteorological Department, Maharashtra Earthquake Research Institute, BARC

• Coordinate with national and international aid agencies.

• Enlist services of GOI/GOM laboratories and expert institutions for specialised services

Branch

Functions

Operations Branch

(In-charge from Revenue Department)

A. Planning Support for Response Action for  

•Emergency supplies of water and cooked food

•Rescue and evacuation

•Salvage operations

• Disposal of dead

• Transit camps (in accordance with standards laid down)

• Inform the district control room about sanctions for  various relief items.

B. Implement  procurement/purchase/hire/requisition plans of materials which are not available at the district level. 

C. Establishing communication links with

• Appropriate central government departments, agencies and institutions, such as railways, defence services,  IMD

• Police, fire brigade, PWD, MSEB, Irrigation, MWSSB, and all other state departments

• Private donors. 

D.    Reporting

 

• Receive  Preliminary Information Report as given by the Collector

• Identify specific items for follow-up actions through the office of the Chief Secretary

• Receive all  informations and additional information demanded by Chief Secretary,  from district  control room.

• Report to Chief Secretary on deployment and reinforcements of staff and resources.

  E. General  

• Inform district control room  about the changes, if any, in  legal and official procedures, eligibility criteria with respect to relief and compensation, for loss of life, injuries, livestock, crop, houses,  required to be adopted

• Maintenance of duty records.

 

Services Branch

(In-charge from Revenue Department)

A. Assess search and rescue requirements as per information  from the district control room and take necessary actions

B. Direct, supervise and provide assistance wherever necessary for the following

• Relief camps (in accordance with standards laid down)

• Cattle camps

• Relief supplies to  relief camps or to  Site Operation Centre

• Supplies  of fodder and cattle-feed to cattle camps

• Supply of seeds, agriculture inputs and services to Site Operations Centre

• Law and order (e.g., prevent looting and theft)

C. Ensure adequate material resources at  the disposal of the District Disaster Manager (Collector)

D. Coordinate NGO activities through necessary support to ensure community participation

• Identification and coordination with NGOs for relief activities

• Identification of NGOs to serve on committees,  task force

• Set-up a coordination group representing different  NGOs

• Assigning  well-defined area of operations

• Assigning specific response functions to specialised NGOs

• Reporting upon procurement and disbursement of relief materials received through government and non-government channels.

 

 

Infrastructure
Branch


(In-charge from
PWD/Irrigation
/MSEB)

A. Coordinate with respective departments for  restoration of   damaged infrastructures, like

  • Roads

• Power

• Water

• Telephones

• Public buildings

• Bridges

• Wharves

• Canals. 

B. Coordinate with respective departments for  construction of facilities like

• Shelters with sanitation and recreation facilities

• Provision of hand-pumps and borewells

• Temporary structures for storage

• Educational facilities

Medical facilities

• Postal facility

• Helipads.

Logistics Branch

(In-charge from Revenue Department)

• Respond to  reinforcement needs including manpower and deployment of inter-departmental and inter-district resources  as per information  received from the district control room

• Ensuring receipt, safe storage, and transport of relief supplies and materials from airport, railways and handling of the required formalities

• Direct  supplies distributed  by NGOs and other organisations including private donors to district control room

• Ensure proper maintenance of vehicles and equipments at the Emergency Operations Centre.

 

Health Branch

(In-charge from Public Health Department)

A. Organise mobile medical teams of specialists from within the state (and outside  if the need arises) for immediate response

B. Coordinate with  adjoining districts on request from district control room for  supply  of

• Medical relief for the injured

• Number of ambulances required and locate hospitals where they could be sent, (public and private)

Medical equipment and medicines required

Special information required regarding treatment as for epidemics etc.

• Blood.

C. Monitor

• Treatment of the injured and sick

• Disposal of dead bodies

• Disposal of carcasses

• Preventive medicine and anti-epidemic actions

• Reports  on  food, water supplies, sanitation and disposal   of waste and coordinate the services of investigation  laboratories, for support services at district level.

D.    Ensure supervision of maintenance of standards in

• Transit and relief camps for cooking arrangements, sanitation, water supply, disposal of waste, water stagnation and health services.

• Communities for storage of rations, sanitation, water supply, disposal of waste, water stagnation and health services.

 

Communication and Information Management Branch

(DGIPR)

A. Set-up  a media centre in DGIPR’s office to organise sharing of information with radio, television channels, print media and  community

B. Monitor disaster warnings and weather conditions in coordination with and on the advice of  

• IMD

• Irrigation

• MERI, BARC

• Industries.

C. General

• Send Out-Messages on behalf of Chief Secretary/Relief Commissioner and maintain  In-Message, Out-Message Register

• Collect and process information received from District Control room and any other information as may be required by Chief Secretary

• Serve as data bank, required for policy making, in  disaster situations.

D. Make all the information contained in state DMAP  readily available

• Planning Information required including maps incorporated in DDMAP 

• Disaster site map and indications of the extent, to which other areas may be affected, etc. 

• Information regarding approach, alternate routes, water sources, layout of essential services which may be affected, etc.

 

Resources Branch

(In-charge from Revenue Department)

A.     Manage  disbursal of  Relief Funds

B.     Collect and Collate records  from district control room on

Receipt of all relief materials

• Issue of  all relief materials

All  expenses incurred on administration and disaster management.

All gratuitous relief

All relief given.

C. All payments of  approved expenses, dues, claims, daily wages to staff.


Branch arrangements provide for division of tasks, information gathering and record keeping. Each Branch officer is accountable to the Chief of Operations for specific functions. Each Branch should have a Branch Officer of the rank of Deputy Secretary or Joint Secretary.

The Branch Officers for Operations, Services, Logistics, and Resources will be drawn from Mantralaya from the Revenue Department; for Health Branch, Branch Officer will be drawn from the Public Health Department; for Infrastructure Branch, from the Public Works Department/Irrigation/MSEB and for Communication and Information Management Branch, the DGIPR will officiate.

The capacity of various Branches to coordinate amongst themselves, and with the field units will ultimately decide the quality of response. Such function of coordination is contingent upon the EOC’s resources to effectively keep a track on communications received, and the decisions taken. Pro forma for “In and Out Messages and Register” are given in Annexure I and II.




2.3 Facilities/Amenities Provided in the EOC

2.3.1.1 Room

The Emergency Operations Centre has

• Adequate space for a large workstation
• Various Branches during disaster situations.

There is a conference room adjacent to the control room.

The EOC is equipped with

• Necessary furniture and storewells for keeping

  · Files of messages
  · Stationery
  · Other office equipment.

• Action Plans

• Maps

• List of key contact persons during emergencies.

[Are accessible with clear labels, and not under lock and key].

Important phone numbers, which are frequently required, would be displayed on the wall so that they could be seen easily, while other phone numbers, names and addresses etc., are maintained on the computer, to facilitate easy retrieval and cross-referencing.

Some provision is made for

• First-aid and other basic medical relief for the staff
• An adjoining toilet
• A rest room with adequate facilities and
• A lunch room.

[This would be required especially during disaster, when staff may have to be on duty for long hours at a stretch].

 

I. Control Room (Main Message Room)

[The existing police wireless system in the control room at Mantralaya continues to function in the reorganised EOC].

In addition, the following facilities are available in the control room

• Telephones
• Intercom units for contact within Mantralaya
• VSAT connection to the divisional commissioner and collector
• Hotline to

  · Police Control Rooms
  · BMC Control Room

• Networking of Computers
• One PC with printer
• Mobiles and Pagers (where necessary)
• Photocopying machine
• Television unit and major newspapers to be monitored for news.

During disaster, hotlines from control room to be connected to

  · Divisional Commissioner/s of the affected district/s
  · District Collector/s of the affected district/s
  · Superintendent of Police of the affected district/s

 

Separate tables are provided for each communication instruments such as

• VSAT
• Telephones
• Fax
• Computer
• Printer
• Typewriter
• NIC terminal and
• Civil wireless within BMC area.

The phones, i.e. intercom, STD phone, EPBX extension, hotline etc., would be of different colours, and with distinct rings if possible, to enable them to be distinguished from each other. An emergency light, fire extinguishers, and a generator for the computer and fax machine would also be provided in the control room.

Branch Units

Each of the seven branches would have

• An independent phone with STD facility

• Intercom units for contact within Mantralaya for all Branch Officers/Nodal Officers.

• Hotline for all Nodal officers to be connected to their respective departments/agencies.

• Office space for central secretarial facility has been clearly identified.

[These telephones with STD facilities will be installed in EOC and kept in working condition under lock and key during normal circumstances].

[As a backup arrangement, in case of damage to the EOC, District Control Room for Mumbai will act as state EOC. Planning for DCR in Mumbai would consider this eventuality and plan accordingly.]

2.3.2 Transport

Provision would be made for a car with wireless communication to be assigned to EOC during normal times. Additional vehicles will be requisitioned, as per the requirements, during the emergency.

2.3.3 Staffing requirements for control room

Three categories of staff are being suggested for the control room: Regular, Staff -on-call and Staff on Disaster Duty.

2.3.3.1 Regular Staff

The regular staff will be posted permanently in the control room and will be responsible for manning the Control Room on a 24-hour basis. The regular staff recommended would include the following:

• Branch Officer - Control Room

A Deputy Secretary in Mantralaya from the Relief Commissioner’s Office will function as the Branch Officer - Control Room. He will be in charge of the day-to-day operation of the control room during official working hours. He will be assisted by Deputy Secretaries from Mantralaya in rotation during non-working hours.

• EDP Manager

EDP Manager will be a technical person thoroughly conversant with computer technology. He will be responsible for the maintenance of the LAN and network, and also information processing and data management.

• Computer Operator

The person holding this position will provide all secretarial assistance to the control room. The person should be computer literate and should be able to operate database systems.

• Communication operators (for 24 hours)



The communication operator will attend to wireless set in the control room.

• Driver cum Messenger/Attendant (for 24 hours)

Drivers will be required for the vehicle attached to the control room and kept on stand-by duty. These drivers should also be trained to operate the wireless fitted in the vehicle attached to the control room.

2.3.3.2 Staff-on-call

Staff-on-call will be available for immediate duty in case of a disaster. Two Deputy Secretaries will make up the Staff -on-call. During a disaster, these officers should always be available "on call." Preferably, these deputy secretaries should have their residence in the vicinity of Mantralaya. The staff-on-call should be appointed in rotation from some identified departments. The rotation period could be of at least a month, to ensure some degree of continuity.

2.3.3.3 Staff on Disaster Duty

Staff on Disaster Duty will be additional staff, who are required to shoulder additional responsibility in case of a disaster. These additional staff will be of “reserve nature” and may be drawn from various departments, who are also experienced in control room and EOC operations. All Deputy Secretaries will have to familiarise themselves with the functioning of control room and EOC branches. Nodal Officers, who are likely to be drawn from various departments and agencies, will have to be provided orientation through training programmes to be organised by YASHADA. These staff will be responsible for managing the Branch arrangements mentioned earlier. Central facility for secretarial assistance will be made available to all branch officers during the emergency period.


2.3.4 Services and facilities to be provided by the EOC


• The EOC will have to monitor continuously the preparedness and the response capacity of each district as per the details given in the Document on “Mitigation Strategy”. A constant review of the district situation will imply making provisions of such services and facilities, under the government as well as the private sponsorship, at the district level so that these can be mobilised at a very short notice.



• It will be difficult for the EOC to maintain an inventory of all the resources at the state level. Therefore, identification of agencies and institutions, for locating inventory items for specialised services becomes an important function of the EOC. EOC will also ensure the availability of the inventory items as and when required.

 • For instance, speed boats for rescue operations can be located with Irrigation department, Navy, Coast guards at different locations. The EOC/District Control Room can press these boats from the nearest locations into relief operations during emergencies. It will be useful if the state agencies such as Irrigation Department in consultation with other agencies like Coast Guard, have a special plan for locating these facilities.

 • Similarly, civil hospitals can be equipped for trauma care with mobile trauma vans and CT Scan facilities, so that each district will be in a position to handle such emergencies, and the mobile trauma vans can be mobilised from few adjoining districts at a short notice during disaster.

2.4 Coordination between EOC and District Control Room

The need for coordination in disaster management between different levels of government, is based on the necessity for having a unified command, and coordinated action by all the agencies. The objective is to ensure that state action is organized in a disaster situation to:

• Effectively and efficiently meet needs
• Avoid waste and-duplication of effort
• Ensure that resources are distributed equitably and to areas of greatest need.

Priorities must be clearly defined and understood by all agencies. This is mainly done at the state level, while preparing the standard operating procedures for each department, during the disaster cycle. Effective coordination is largely dependent upon an effective data collection, processing and reporting machinery.

The link of the DCR with the EOC will be through:

• Hotlines
• VSAT
• Telephones
• Police wireless network
• fax
• NICNET.

The flow of information between EOC and DCR may be described under two scenarios viz., During Disaster and under Normal Conditions. Figure 2 and 3 show the channels for information between these set-ups under the above two scenarios.

 

Flow of Information between EOC, DCR during normal conditions

Policy Guidelines
Emergency Operations Centre (EOC)
|
Divisional
Commissioner
|
District Control Room
(DCR)
Report on the status
Policy Guidelines of preparedness in the district
and vulnerability data of the
district


Flow of Information between EOC, DCR and SOC during disaster conditions - (pdf)


2.5 Multi-district Disasters

In case of disasters which have an impact on more than one district in a division, the role of the Divisional Commissioner comes into prominence. The Commissioner’s responsibilities shall include exercising general supervision over the work of preparation of contingency plan undertaken by the Collectors in his Division, and also on the relief and rehabilitation operations in those districts.

At the Divisional Commissioner’s level all the state departments and agencies have a regional head. It is very practical for the Divisional Commissioner to seek the support of these regional heads towards the commitment of regional resources to a disaster situation.

For a disaster in more than one district (within or across the division), the role of Divisional Commissioner is to:

• Provide a unified command through inter-district control room
• Ensure need-based resource allocations amongst districts
• Seek the support of regional heads of line departments for relief
• Direct and coordinate in response to requirements from district control room the services of

· MSRTC
· State Government departments
· SRP, CRPF, Home Guards, Coast Guards, CPWD, CISF
· Fire Brigade, Civil Defence
· Telecommunications.

• Maintain a close liaison with the EOC
• Seek policy guidelines, if necessary
• Mobilise services of Central/State government laboratories and recognised research centres for specialised services.

In such a situation, the Divisional Commissioner will act

• As the Additional Relief Commissioner for the disaster area,
• His powers will be analogous to that of Relief Commissioner in the EOC

 

· Will access funds from the state government for this purpose
· Will be assisted by Deputy Commissioner, Revenue, in discharge of disaster management functions, as is the normal practice.
· Will receive the support of other Deputy Commissioners and Assistant Commissioners and Line Department Heads.

[The district control rooms would continue to function in their respective districts and perform all the functions as per the DDMAP].

2.6 Non-governmental organisations (NGOs) and Voluntary Agencies

The non-governmental organisations and voluntary agencies play an important role in disaster management, and provide valuable resources and expert manpower. Their capacity to reach out to community groups, and their sensitivity to local traditions of the community give them added advantage, during the disaster situation. Some of the agencies, both from within and outside state, have evolved technical expertise and capabilities, which can be brought into managing typical issues. These organisations enjoy a fair degree of autonomy and flexibility and hence can respond to changing needs immediately.

During post-disaster phase, in the process of rehabilitation, therefore, efforts would be made to enlist partnership of some of the NGOs with relevant expertise, to assist the district administration. However, the choice and extent of their participation would be clearly defined, in order to avoid administrative confusion or undermining of coordination structure at the district level. Involvement of District Collectors in evolving partnership with such NGOs will be one of the tasks to be managed by Services Branch of the EOC.

The specific areas where the NGOs can be invovled are:

• As a resource group
• Well-defined area of operations such as

· emergency first-aid
· blood banks
· management of Feeding Centres, Transit Camps, Relief Camps
· construction of temporary shelters
· trauma Care
· community Counselling and Mental Health Services
· recreational Services
· legal Aid
· educational Programmes
· services for Vulnerable Groups (handicapped, destitutes, orphans, widows, separated families)

• As part of confidence building measures, managing Information Centres and acting as rumour control centres
• Assist beneficiaries towards optimal utilisation of government assistance and compensation
• Reconstruction
• Social and economic rehabilitation which includes

  · Restoration of the community’s asset base
  · Resuscitation of livelihood
  · Restoration of social units through processes such as adoption, foster-care, remarriage etc.

 


2.7 Community Participation

The DDMAP expects the district administration to enlist community participation in the entire disaster cycle. The EOC, therefore, is expected to ensure and monitor the nature of community participation sought at the disaster site. Identification of agencies to monitor and evaluate various aspects of community participation, and their impact on efficiency in operations, and in the recovery process is one of the responsibilities of EOC during post-disaster evaluation.

It is important to note that, the so-called “victims” are not all that helpless, and offer a tremendous manpower resource and ingenuity to overcome the crises. The participation of communities and their representatives would reduce the pressures on administration. Further, every attempt to enlist community support and participation will reassure the community about the administration’s intent and seriousness about managing the disaster.

Community participation can be ensured by

• Identifying opinion and position leaders in the community, and voicing administration’s confidence in their capabilities to undertake the tasks.

• Consultations and dialogues expressly indicating the need for assistance, would encourage the community and its leaders to come forward.

• Regular feedback meetings and an open book approach to demonstrate transparency.

• Involving community in decision making at local levels.

The major areas of community participation would include:

• During Evacuation

· Community leaders and community based organisations (CBOs) can assist in maintenance of security and law and order during evacuation.

· For emergency evacuations , the families can be encouraged to take along water, food, clothing and emergency supplies to last at least three days.

· Encourage families to assemble disaster supplies kit.

· Encourage people to keep fuel in their cars as petrol pumps may be closed during emergencies.

· Ensuring that electricity, gas and water at main switches and valves, are shut off before evacuation.

· With respect to livestock, community assistance can be sought to set the livestock free before evacuation.

• During the Disaster

· Seek the help of community leaders in containing panic, orderly movement towards community shelters (safe zones) and on other preventive steps to avoid injuries and accidents.

• During Relief and Rehabilitation

It is necessary to ensure that members of the community are continuously engaged in some sort of helping activity to draw them out of their depression.

 

Community assistance to relief authorities at the site to

· Organise cultural and recreational activities in order to protect the mental health and sustain the ethical and moral values.
· Encourage self-help
· Organise skill training
· Locate and identify the dead, disposal of dead bodies, disposal of carcasses and disposal of damaged food stocks
· Contribute labour (loading, unloading, distribution, temporary constructions, salvage and restoration of water supplies, food distribution centres, relief camps, cattle camps etc.)
· Update records of damages and losses
· Maintain law and order
· Maintain standards in sanitation and disposal of waste.



3. RESPONSE STRUCTURE

Disaster results from the impact of the occurrence of hazard on people, man-made structures, components and systems which are weak and incapable of resisting the forces unleashed.

“Sociologically, a disaster is a event, located in time and space, that produces the conditions whereby the continuity of the structure and processes of social units becomes problematic.” (Russell R. Dynes, 1980. Participation in Social and Political Activities, San Francisco, Jossey-Bass Publishers. )

Disasters threaten sustainable economic development worldwide. In the past twenty years, earthquakes, floods, tropical storms, droughts road accidents, fires and other calamities have killed around three million people and inflicted injury, disease, homelessness, and misery on one billion others, and caused damage worth billions of dollars.

Disasters destroy decades of human effort and investments, thereby placing new demands on society for reconstruction and rehabilitation. The developing countries where two thirds of the world’s population live, suffer the most debilitating consequences due to disasters.

Observing the Asian scenario, one comes to a conclusion that India has moderately high risks of facing natural events which may result in disasters. The risk of such events is quite high for floods or droughts and it is moderate for earthquakes or cyclones. However, considering the heavy damages earthquakes and cyclones inflict on the society, one has to be concerned about not only the degree of risk but also the magnitude of impact of the event.

A multi-disaster response structure on the occurrence of disaster has been diagrammatically represented below.

 

Response Structure at State Level on occurrence of disaster

3.1 Emergency Contact Persons

3.1.1 State Government Officials

Designation

 

Phone Number

 

Mantralaya
Extension no

 

Other contact no (mobile)

 

Office

Residential

Chief Secretary

2025042

2023851

3444

PA:3597
Fax : 2028594

Additional Chief Secretary

Water Supply

Agriculture & ADF

General Adm. Deptt.

Home

2885144

2025357

2025113

2029959

2828134

2850595

2024807

2026715

3479

3510

3290

3487

 

Relief Commissioner

 

 

 

 

Secretary, Revenue

2024588

4951836

3486

PA: 3635
Fax : 2850919

Secretary, Home

2029959

2026715

3487

PA : 3757
Fax : 2854646

Secretary, Health

2026579

2022916

3224

Secretary, Medical Education

2026233

4152371

3304

PA : 3832
Fax : 2028612

Secretary, Finance

2029721

2047271

3489

PA : 3252
Fax : 2020717

Secretary, Irrigation

2023109

4974377

3480

PA : 3917
Fax : 2023213

Secretary, Public Works

2024800

4945043

3282

PA : 3324
Fax : 2023141

Secretary, Urban Development

2021444

2025047

3557

PA : 3244

Secretary, Housing

2023036

4952837

3475

PA : 3425
Fax : 2025939

Secretary, Agriculture

2025357

2850595

3510

PA : 3930
Fax : 2024916

Secretary, Food and Civil Supplies

2024851

2022080

3584

PA : 3372
Fax : 2025449

Secretary, Forest

2023363

2026089

3488

PA : 3220
Fax : 2023623

Secretary, Water Supply

2885144

2828134

3479

PA : 3962

Secretary, Industries

2025393

2871852

3500

PA : 3566

Secretary, Labour

2027433

2835913

3629

PA : 3789
Fax : 2824446

DGIPR

2027956

 

 

 

Municipal Commissioner, BMC

2620251
2620525

4937290

3109

 

 


3.1.2 State Level Organisations

Designation

Phone Number

Other contact no
(mobile)

Office

Residential

Director General, Police

2026672
2620111/427

2021185

Fax : 3649055

Transport Commissioner

3084621

 

 

Director of Health Services

2621006
2620292

 

 

Managing Director, MSRTC

 

 

 

Director, MPCB

2671356

 

 

Director, Industrial Safety and Health

 

 

 

Home Guards

 

 

 

3.1.3 Monitoring Agencies

Designation

Phone Number

 

Other contact no
(mobile)

Office

Residential

Director, Meteorology Department

2151606/ 0431
0405

 

Fax :2160824

Director, MERI

0253-512764
511628

 

 

Director, BARC

5564716
5511910

3633356

 

 

 

3.1.4 NGOs at State Level

Designation

Phone Number

Other contact no
(mobile)

Office

Residential

Indian Red Cross

2611446

 

Fax:022-2670738

Ramkrishna Mission

6549581/9681
5391/1144/1180

Fax:6544346

Swami Narayan Trust

4411825
4143953
4142016

 

Fax:4141074

Bharat Sevashram

7826539

 

 

CARE India, (Maharashtra), Mumbai

8368484

 

 

CASA

3089896
3085872

 

Fax:3085400

CARITAS

040-3744395

 

Fax:040-293290


3.1.5 Contact Persons from Central Government

Designation

Phone Number

 

Other contact no
(mobile)

Office

Residential

Cabinet Secretary

3016696

 

Fax : 3012095                  3013623

Secretary, Home

3011989

 

Fax : 3015750
         3017763

Secretary, Defence

3012380

 

Fax : 3386004

Secretary, Agriculture

 

 

 

Maharashtra Gujarat, Area Command HQ, Mumbai

 

 

 

Western Army Command, Pune

670660

672060

Fax:0212/670660

Western Naval Command, Mumbai

 

 

Fax:2660932

Western Air Command, Jodhpur

 

 

Central Railway

2624555
2621551
Ext : 4000

 

Fax: 2017361

Western Railway

 

 

 

Mumbai Port Trust

2618011

 

Fax:2611011

Airport Authority of India, Mumbai

8349890
8324769

 

 

Department of Telecommunications

3719898

 

Fax:3782344

Doordarshan Kendra, Delhi

3387786
3710133
6218620

 

Fax:3382704
       3715144

All India Radio, Delhi

3710300
3714061

 

Fax:3711956

 



3.2 Earthquakes

3.2.1 Nature and Occurrence

Earthquakes can occur anywhere. They may occur in an area not known to have experienced previous activity and may suggest a temporary increase of risk of the hazard in the area. Or they may occur in areas which have a previous history of subterranean sounds and seismic activities.

The impact of earthquakes differs for urban and rural areas, primarily because of the nature of infrastructure, quality of housing and occupational differences. In rural areas, it is primarily the housing and physical structures (including irrigation infrastructure) which may suffer extensive damage, without necessarily destroying the crops.

In urban areas, in addition to housing and physical infrastructures, it may also disturb the service infrastructure such as water supply, sewage, telephones, electricity, piped gas supply etc., which are essentially underground installations and hence exposed to direct impact.

Maharashtra and adjoining regions are prone to earthquakes of moderate magnitude as can be seen from the experience of several years. Based on the earthquakes occurred so far in the state and considering the seismicity pattern, a rezoning has been proposed by MERI for the state of Maharashtra.

During the 33 years of 1963 to 1996, the Koyna region has faced 98,309 earthquakes, out of which 75 were above magnitude of 4 (Richter scale) and seven were above magnitude of 5 (Richter scale).

Earthquake risk assessment is all the more difficult in the Maharashtra state because of lack of seismic instrumentation in large parts of the state. Maharashtra is no doubt the most seismically instrumented state in India, with 52 seismic risk observatories set up in the state. However almost all this instrumentation is concentrated in some pockets.

3.2.2 Possible Impacts

• Effects on Individual

  · Loss of Life
  · Injuries demanding surgical needs
  · Family disruption.

Specific demands raised or required

· Orthopaedic surgery and fractures needing treatment

· Individuals trapped under debris need to be located and rescued, which calls for not only earth moving equipments, but the services of sniffer dogs.

· Expertise of fire brigade and defence services may be essential in the rescue operations.

· In case of separation of family members information counters would play an important role.

· In case of family disruption resulting from death of major earner, economic rehabilitation of the family may have to be planned as a long-term strategy.

· Loss of life, property and livestock may require damage assessment procedures to avoid litigations and delays in gratuitous relief and compensation.

 

• Damage caused

  · Houses
  · Personal belongings
  · Livestock.

Specific demands raised or required

· Partially damaged houses needs technical inspection – to decide the habitation worthiness and the extent of repairs required.

· Certain partially damaged houses may require demolition.

· As far as possible, reconstruction should take place on the same sites to avoid delays, secure cultural continuity and avoid costly land purchase. In extreme situations, new sites for resettlement may have to be identified when removal of rubble and debris is non-viable.

· Salvaging personal belongings from the debris needs clearance from technical personnel to ensure safety of persons engaged.

· As far as possible, family members only should be permitted to salvage their individual family belongings.

• Damage to infrastructure resulting in disruption of services

· Buildings
· Dams
· Bridges
· Road surface and rail lines
· Power stations
· Piped gas
· Water pipelines and water tanks
· Sewer lines
· Underground cables.

Specific demands raised or required

· Care needs to be taken to ensure that all electrical supplies to damaged area are disconnected promptly by MSEB.

· Underground cables need thorough inspection before power is restored.

· Breaches or cracks in the dam need Irrigation Department to secure the breaches or grouting the cracks.

· In case of damage to bridges, relief operations may require temporary bridges which can be put up with the assistance of army.


· Certain roads needing resurfacing will need immediate action from PWD.

· MWSSB in consultation with health authorities should restore existing water supply with necessary repairs. This may call for replacement of pipelines or arrangements for storage in portable PVC water tanks.

· In some cases, restoration of existing water supply may be time-consuming and therefore water tankers may have to be pressed into service.

· Identification of nearby water sources and checking the potability of the same may also be required.

· Damage to sewer lines is one of the most ticklish issue. Alternate arrangements by way of temporary latrines may have to be constructed.

· Piped gas supply should be immediately terminated in the affected area to avoid secondary consequences such as fi